Everything starts with your Quote Request, submitted through our website or by contacting our office. Once received, we’ll schedule an on-site meeting with one of our Project Managers (PMs) or designers best suited for your project type.

During this visit, your PM will:

• Discuss your goals, ideas, and any challenges on your property
• Take site measurements and elevation readings
• Talk through materials, budget, and sustainable options

From there, your PM will create a custom design and scope of work, then send you a detailed quote.

Once you’re ready to move forward, you’ll sign your contract and submit your deposit online, and we’ll add your project to our production schedule.

Your Project Manager will provide an estimated start timeframe for your project. Landscaping schedules can vary due to weather, staffing, and material availability, so exact dates are not guaranteed, but we’ll keep you updated along the way.

• We schedule projects in the order that contracts are signed.
• If your start date changes, your PM will notify you as early as possible.
• You may see utility markings in your yard a few days before we arrive: that means we’re preparing to start!

Our goal is clear communication and minimal surprises throughout your project.

Once we’re on-site, the transformation begins. Depending on your project’s size and scope, you’ll see crews, equipment, and trailers near your property. We do our best to be efficient, tidy, and respectful of your neighborhood and space.

Here’s what you can expect during construction:

• A Crew Leader will be your main point of contact on-site and can answer quick questions.
• Your Project Manager oversees the entire process. If you have design or scope changes, please reach out to them directly.
• The first few days may look messy - don’t worry! Landscaping often looks chaotic before it looks beautiful

We promise the result will be worth the wait.

We require a 25% deposit on projects over $1,000 to reserve your spot on our schedule and cover initial materials.

• Deposits can be paid via check, ACH, or credit card (service charge applies).
• For multi-phase or long-term projects, progress billing may occur as stages are completed.
• Your Project Manager will communicate billing timelines and answer any questions.

As your project nears completion, your PM will contact you to review final details, answer questions, and ensure you’re 100% satisfied.

After your walkthrough:

• You’ll receive a final invoice for any remaining balance.
• We’ll send you watering and plant care guidelines if new trees or shrubs were installed.
• Enjoy your new outdoor space, and watch it thrive!